Security and Support
Proactive Monitoring
Our team checks for errors in real-time, so they can stop problems before they start. By checking for issues preemptively, we can make sure data flows seamlessly between the schools in your district.
Offsite Backups
Should you ever lose server connection, SchoolCafé will automatically repopulate your data once your connection is restored. Your district’s data can always be returned with minimal loss.
Go-Live Support
We provide consistent support throughout your district’s go-live date, assuring your first day with a new system is a success.
CUSTOMER CARE SPECIALISTS
Our Customer Care Specialists receive extensive training on SchoolCafé’s rich features, and many have worked in school nutrition programs across the country. Our specialists are available via phone, email, and video chat – from 6am to 6pm, CST. Each specialists is assigned to specific regions to ensure you get “live” help at any hour. No waiting in the queue, no pre-recorded robots. Just answers in seconds from an experienced expert.
EXPERT IT MANAGEMENT
Our IT staff ensures all websites and software systems are running smoothly. As such, 24/7 data reporting mitigates IT risk, reduces costs, and guarantees data is flowing between systems properly – without delays. Our team is prepared and ready to address your needs.
Ready to Elevate Your School Nutrition Program?
When your district makes the switch to SchoolCafé, it gains a partner dedicated to creating a successful, streamlined school nutrition program.